Support
Tell us what went wrong.
For account, application, document, payment, or privacy help, email the cv2spec support inbox.
Help us find the issue
Send the account email, what you were doing, what you expected, and the exact error message. A screenshot is useful if it does not show sensitive CV content.
Please do not send
Passwords, passkeys, authentication codes, full card details, or a CV unless we specifically ask for it.
Common questions
I cannot sign in. What should I try?
Return to the login page and use the same Google or GitHub account you originally connected. If that still fails, email us with the provider you used and the exact error message.
Why will my CV not upload?
cv2spec accepts DOCX, text-based PDF, and TXT files up to 10 MB. Scanned PDFs without selectable text cannot be read. Export the document as DOCX or a text-based PDF, then try again.
My application could not be generated.
Open the application and follow the message shown there. If a public job page could not be read, paste the full job description into the application and try again. Failed generations should not consume a credit.
The generated document contains a mistake.
Keep the draft unapproved. You can edit the document directly or request a revision from the review workspace. Please report repeated or serious errors so we can investigate them.
I have a question about credits or a payment.
Include the email on your cv2spec account and the approximate payment time. Do not send full card details. Payments are completed through Stripe-hosted Checkout.
How do I download or delete my data?
Open Profile settings and use Download your data to export a JSON copy. The Delete all your data action permanently removes your account, applications, and profile data.